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Frequently Asked Questions (FAQ's)
How Do I Change My Order?
Please email us directly to change any items in your order (mytruebutterfulyeffect15@outlook.com). We will inform you if the changes are possible as long as your order has not yet shipped.
How Do I Cancel My Order?
You may cancel your order within 24 hours of placing your order. Please visit your online profile to cancel or email us with the Subject: “Cancel Order”. Please include your Name, Order Date & Number. If your payment has already been processed you will receive a refund to the original payment method provided at the time of your order unless otherwise specified via email. All refunds will process within 3-5 business days.
How Do I Change The Address On My Order?
Please email us directly to change any items in your order (mytruebutterfulyeffect15@outlook.com. We will inform you if the changes are possible as long as your order has not yet shipped.
What Payment Methods Do You Accept?
We accept many payment methods accept Personal Checks and Square payments. We do accept Visa, PayPal, ApplePay, and Google Pay.
what products are allergen free?
All of our skin care products are organic and made with all organic ingredients. We do not use fragrance oils in our skin care line unless you request it specifically. But please contact us directly for the specific ingredient list on each product and if you have certain ingredients your skin is allergic to. We will gladly send it prior to your purchase.